Product End-of-Life (EOL) Policy
Products listed here are no longer manufactured. Check the end-of-support date for each model and find the recommended replacement.
Key Terms
- EOL Date
- The official date on which the product's End-of-Life (EOL) status has being sent out.
- Support Ends
- The final date after which Jimi IoT will no longer provide technical assistance, software updates, or repair services for the product.
- Replacement Product
- The officially recommended product model for migration. This model offers the latest technology and is fully supported.
FAQ
How do I start using my tracker for the first time?
Install the device according to the user manual and ensure a valid SIM card (if applicable) is inserted.
Then log in to the TrackSolid Pro web platform to view the device’s latest location and status.
Note: Some advanced features may only be available in the mobile app.
Why can’t the GPS obtain a location fix?
How long can the device operate on its built-in battery?
How do I set SMS alerts for my tracker?
Why am I not receiving GPS location updates?
Support & Assistance
Need help or have questions?
Access our knowledge base for quick answers or
contact our support team for personalized assistance.